FAQ
Frequently Asked Questions
- Delivery Options & Timings
- General Services
- Packaging & Handling
- Pricing & Payment
- Tracking & Delivery Process
In most cases, yes. Please contact us as soon as possible and we’ll do our best to redirect the delivery.
Yes — through our trusted network of partners, we can arrange international deliveries to most destinations. Please get in touch with your requirements.
Yes. Every delivery includes electronic proof of delivery (POD), usually with a name and signature.
Yes, we have a minimum fee to cover collection and delivery, but we’ll always be transparent with costs upfront.
One-off bookings can be paid upfront. For account customers, we offer flexible invoicing options, usually weekly or monthly.
We recommend sturdy boxes, sealed properly, with clear labelling. Fragile items should be well-protected with bubble wrap or similar.
Yes. Our drivers are trained in careful handling, and we can provide additional protective packaging if required. Insurance options are also available.
Key factors include delivery speed (same-day vs next-day), parcel size/weight, required vehicle, and collection/delivery locations.
Our fleet ranges from small vans to Lutons and larger lorries. For heavy haulage, we have access to specialist vehicles including articulated lorries.
Yes. We can securely store your goods and manage their distribution nationwide, offering a complete end-to-end solution.
If the recipient isn’t available, we’ll contact you immediately to rearrange delivery or return the parcel.
We offer temperature-controlled transport, ADR for hazardous goods, Hiab/Moffett offloading, container transport, and aviation logistics.
Yes. Business customers can open an account for streamlined bookings, priority service, and flexible payments.
Yes. We provide real-time updates and tracking, so you know exactly where your parcel is.
Delays are extremely rare, but if they do occur, we’ll notify you immediately and work to resolve the issue. In the unlikely event of loss, our claims process ensures you’re reimbursed quickly.
Yes, all consignments are covered by standard liability. Additional insurance is available for high-value or sensitive items.
We provide courier services across the UK, with local, regional, and nationwide coverage. No matter where your parcel needs to go, we’ll find the best route to get it there safely.
Yes — certain hazardous, illegal, or restricted goods cannot be carried. Please check with us before booking if you’re unsure.
Absolutely. Whether it’s a few boxes or a full truckload, we have the right vehicle for the job, including access to Hiab and Moffett offloading if required.
Prices depend on distance, vehicle type, urgency, and load size. We provide competitive quotes tailored to your exact requirements.