FAQ
Frequently Asked Questions
- Delivery Options & Timings
- General Services
- Packaging & Handling
- Pricing & Payment
- Tracking & Delivery Process
Yes. We provide real-time updates and tracking, so you know exactly where your parcel is.
Key factors include delivery speed (same-day vs next-day), parcel size/weight, required vehicle, and collection/delivery locations.
Yes. Business customers can open an account for streamlined bookings, priority service, and flexible payments.
Our fleet ranges from small vans to Lutons and larger lorries. For heavy haulage, we have access to specialist vehicles including articulated lorries.
Absolutely. Whether it’s a few boxes or a full truckload, we have the right vehicle for the job, including access to Hiab and Moffett offloading if required.
If the recipient isn’t available, we’ll contact you immediately to rearrange delivery or return the parcel.
Yes — certain hazardous, illegal, or restricted goods cannot be carried. Please check with us before booking if you’re unsure.
We recommend sturdy boxes, sealed properly, with clear labelling. Fragile items should be well-protected with bubble wrap or similar.
Yes. We can securely store your goods and manage their distribution nationwide, offering a complete end-to-end solution.
Yes, all consignments are covered by standard liability. Additional insurance is available for high-value or sensitive items.
Yes — through our trusted network of partners, we can arrange international deliveries to most destinations. Please get in touch with your requirements.
In most cases, yes. Please contact us as soon as possible and we’ll do our best to redirect the delivery.
Yes. Our drivers are trained in careful handling, and we can provide additional protective packaging if required. Insurance options are also available.
Prices depend on distance, vehicle type, urgency, and load size. We provide competitive quotes tailored to your exact requirements.
We offer temperature-controlled transport, ADR for hazardous goods, Hiab/Moffett offloading, container transport, and aviation logistics.
One-off bookings can be paid upfront. For account customers, we offer flexible invoicing options, usually weekly or monthly.
Yes. Every delivery includes electronic proof of delivery (POD), usually with a name and signature.
We provide courier services across the UK, with local, regional, and nationwide coverage. No matter where your parcel needs to go, we’ll find the best route to get it there safely.
Yes, we have a minimum fee to cover collection and delivery, but we’ll always be transparent with costs upfront.
Delays are extremely rare, but if they do occur, we’ll notify you immediately and work to resolve the issue. In the unlikely event of loss, our claims process ensures you’re reimbursed quickly.