FAQ
Frequently Asked Questions
- Delivery Options & Timings
- General Services
- Packaging & Handling
- Pricing & Payment
- Tracking & Delivery Process
We offer temperature-controlled transport, ADR for hazardous goods, Hiab/Moffett offloading, container transport, and aviation logistics.
Absolutely. Whether it’s a few boxes or a full truckload, we have the right vehicle for the job, including access to Hiab and Moffett offloading if required.
Prices depend on distance, vehicle type, urgency, and load size. We provide competitive quotes tailored to your exact requirements.
We recommend sturdy boxes, sealed properly, with clear labelling. Fragile items should be well-protected with bubble wrap or similar.
We provide courier services across the UK, with local, regional, and nationwide coverage. No matter where your parcel needs to go, we’ll find the best route to get it there safely.
Yes. We can securely store your goods and manage their distribution nationwide, offering a complete end-to-end solution.
One-off bookings can be paid upfront. For account customers, we offer flexible invoicing options, usually weekly or monthly.
Yes. Business customers can open an account for streamlined bookings, priority service, and flexible payments.
In most cases, yes. Please contact us as soon as possible and we’ll do our best to redirect the delivery.
Yes, all consignments are covered by standard liability. Additional insurance is available for high-value or sensitive items.
Our fleet ranges from small vans to Lutons and larger lorries. For heavy haulage, we have access to specialist vehicles including articulated lorries.
If the recipient isn’t available, we’ll contact you immediately to rearrange delivery or return the parcel.
Yes, we have a minimum fee to cover collection and delivery, but we’ll always be transparent with costs upfront.
Key factors include delivery speed (same-day vs next-day), parcel size/weight, required vehicle, and collection/delivery locations.
Yes. Every delivery includes electronic proof of delivery (POD), usually with a name and signature.
Yes — certain hazardous, illegal, or restricted goods cannot be carried. Please check with us before booking if you’re unsure.
Yes — through our trusted network of partners, we can arrange international deliveries to most destinations. Please get in touch with your requirements.
Yes. Our drivers are trained in careful handling, and we can provide additional protective packaging if required. Insurance options are also available.
Yes. We provide real-time updates and tracking, so you know exactly where your parcel is.
Delays are extremely rare, but if they do occur, we’ll notify you immediately and work to resolve the issue. In the unlikely event of loss, our claims process ensures you’re reimbursed quickly.